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酒店管理信息系统实务介绍

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本教材为满足高等职业院校酒店管理与数字化运营专业教学及酒店企业员工培训需要而编写。教材以习近平新时代中国特色社会主义思想为指导，遵循国家最新职业教育教学标准，落实立德树人根本任务，结合高等职业教育特点，运用高科技领域领军企业的先进技术，深度融合AIGC技术与虚拟数字人技术，引领构建智能化酒店运营新范式。教材配套的软件信息系统为完全企业版，已在酒店行业广泛应用，该软件系统对使用本教材的各校教师和学生永久免费使用、升级、维护。本教材正式出版前的试用版已在多所院校及作为软件系统的使用说明教程在全国220余所酒店企业使用，反响良好。

本教材配套资源内容丰富、形式多样，结合数智技术，设置虚拟数字人助教，运用整体资源库加任务专项资源的形式，每个任务配八项资源，涵盖思政教育资源、德育教学资源、微课资源、情景导入资源、教案、课件实训任务书、阅读资料、学期授课计划、试题库等，能够满足教师教学、学生自主学习、线上线下混合式教学等多种需求。本教材配套资源在泛雅超星平台、京师智教平台、E住行PMS系统平台三个平台展示。

配套的数字资源、教学资源详见以下链接

一、泛雅超星平台

本教材配套资源展示网页链接如下：https://mooc1.chaoxing.com/course-ans/courseportal/250243419.html?edit=true


资源类型

资源名称

资源链接

教学资源

思政教育资源

https://pan-yz.chaoxing.com/external/m/file/1101245608814088192

德育教学资源

https://pan-yz.chaoxing.com/external/m/file/1101245606149750784

课件

https://pan-yz.chaoxing.com/external/m/file/1100796545653235712

实训任务书

https://pan-yz.chaoxing.com/external/m/file/1101247624467660800

教案

https://mooc2-ans.chaoxing.com/mooc2-ans/mycourse/tch?courseid=250243419&clazzid=115582051&cpi=361860646&enc=49aa6af7a3c41f4fccb6bb28b2cc5354&t=1740985623366&pageHeader=1&v=2&hideHead=0

学期授课计划

https://pan-yz.chaoxing.com/external/m/file/1101247725810434048

教学资料

https://mooc2-ans.chaoxing.com/mooc2-ans/mycourse/tch?courseid=250243419&clazzid=115582051&cpi=361860646&enc=60b800be10ab7dd38d7ba01b04633cac&t=1740985374293&pageHeader=3&v=2&hideHead=0

微课资源

https://mooc1.chaoxing.com/mooc-ans/course/250243419.html?edit=true&knowledgeId=undefined&module=4&v=1740989940772#content

课程章节

https://mooc2-ans.chaoxing.com/mooc2-ans/mycourse/tch?courseid=250243419&clazzid=115582051&cpi=361860646&enc=49aa6af7a3c41f4fccb6bb28b2cc5354&t=1740985623366&pageHeader=2&v=2&hideHead=0

试题库

https://mooc2-ans.chaoxing.com/mooc2-ans/qbank/questionlist?courseid=250243419&clazzid=115582051&cpi=361860646&enc=60b800be10ab7dd38d7ba01b04633cac&t=1740985374293&ut=t

阅读资料

https://pan-yz.chaoxing.com/external/m/file/1100862850484834304


教学条件

https://mooc1.chaoxing.com/mooc-ans/course/250243419.html?edit=true&knowledgeId=undefined&module=6&v=1740994025150#content

 

二、京师智教平台

本教材配套资源展示网页链接如下：

https://jsek.bnuic.com/home/#/bookService/details?crumbsKey=3D687AFB&bookPath=198%5C511%5C534%5C719&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&type=bookService


资源类型

资源名称

资源链接

教学资源

教材情景引入

案例库

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=99468333&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=147834&cmsId=140046&type=bookService&productLinkPath=140046%5C140047%5C14783

教材德育案例库

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=99468333&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=147834&cmsId=140046&type=bookService&productLinkPath=140046%5C140047%5C14783

教材思政案例库

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=99468333&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=147834&cmsId=140046&type=bookService&productLinkPath=140046%5C140047%5C14783

教材实训指导书

https://jsek.bnuic.com/home/#/bookService/details?type=bookService&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&crumbsKey=55460D77

教案

https://jsek.bnuic.com/home/#/bookService/details?type=bookService&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&crumbsKey=55460D77

教学课件

https://jsek.bnuic.com/home/#/bookService/details?type=bookService&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&crumbsKey=55460D77

教材测试题答案

https://jsek.bnuic.com/home/#/bookService/details?type=bookService&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&crumbsKey=55460D77

学习资源

【微课】项目一任务一 认识酒店信息系统

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=A1AD953D&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143652&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14008

【微课】项目一任务二 学习PMS 的主要构成

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=A1AD953D&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143652&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14008

【微课】项目一任务三 熟悉酒店OMS及其原理

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=A1AD953D&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143652&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14008

【拓展视频】数字化概念酒店——信息系统架构

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=A1AD953D&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143652&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14008

【拓展阅读】酒店数字化基础设施：从PMS到OMS

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=A1AD953D&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143652&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14008


【拓展阅读】酒店管理信息系统的发展演变

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=A1AD953D&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143652&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14008


项目一 测试题

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=A1AD953D&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143652&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14008


【微课】项目二任务一 认识客史档案

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=5BC0585B&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143741&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【微课】项目二任务二 管理客史档案

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=E7998F62&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143737&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【拓展阅读】如何通过建立客史档案去实施个性化服务

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=C1C92081&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143658&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


项目二 测试题

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=E429181D&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143659&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【微课】项目三任务一 办理预订

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=30066046&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143744&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【微课】项目三任务二 管理订单

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=E230A063&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143743&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


项目三 测试题

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=635E1EE4&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143742&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【微课】项目四任务一 办理入住

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=621BA09E&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143749&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【微课】项目四任务二 在店客人管理

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=01E78E0B&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143748&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【拓展视频】数字化概念酒店—前厅核心功能与区域划分

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=C687B392&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=144826&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【拓展阅读】鹿马酒店自助机释放前台人力,专注优质服务与运营效率提升

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=9B056128&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143745&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


项目四 测试题

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=0092F88B&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143746&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【微课】项目五任务一 生成入住账单

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=548CBB42&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143755&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【微课】项目五任务二 更正和冲销长账单

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=5B3842CA&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143752&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【微课】项目五任务三 结账离店

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=C28A1BCE&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143753&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【微课】项目五任务四 挂账管理

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=D5970219&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143754&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


项目五 测试题

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【微课】项目六任务一 维护房态信息

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【微课】项目六任务二 房务管理

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【微课】项目六任务三 查询客房历史及宾客余额

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项目六 测试题

https://jsek.bnuic.com/home/#/videoPage?crumbsKey=6491B18E&bookId=6869&bookName=%E9%85%92%E5%BA%97%E7%AE%A1%E7%90%86%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%AE%9E%E5%8A%A1&activeId=143756&cmsId=140046&type=bookService&productLinkPath=140046%5C140048%5C14009


【微课】任务七熟悉夜审任务一

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【微课】项目七任务二 掌握夜审操作流程

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项目七 测试题

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【微课】项目八任务一 管理收款报表

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【微课】项目八任务二 分析营业报表

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【微课】项目八任务三 查看其他报表

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项目八 测试题

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【微课】项目九任务一 认识酒店自助运营

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【微课】项目九任务二 学习酒店住中管理

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【微课】项目九任务三 构建完善的自助酒店解决方案

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【拓展阅读】数字酒店运营服务规范

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【拓展阅读】酒店人：在AI时代乘风破浪

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【拓展阅读】“无人酒店”掀起下沉市场换代风暴，开启行业未来进行时

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项目九 测试题

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   三、E住行PMS系统平台

酒店耗材商城、集采商城：

https://mall.webinn.online/#/goods/list

自助入住系统：

https://zxkj.webinn.online/product/type/hardware


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房态中心


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门店切换


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酒店自助入住系统 


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e住行订房小程序